FAQs
1. Where do you ship?
We currently ship to all provinces and territories within Canada.
We’ll soon be expanding to include the USA and additional international destinations — stay tuned for updates!
2. How long will it take to receive my order?
Please allow 3–7 business days for standard delivery across Canada.
You will receive a shipping confirmation email with tracking details as soon as your order has been dispatched.
3. How much is shipping?
We offer complimentary standard shipping within Canada.
Express shipping options may be available at checkout for an additional fee.
4. Do you offer returns or exchanges?
We want you to love your ZEST pieces. If for any reason you are not completely satisfied, you may request a return or exchange within 14 days of receiving your order.
Items must be in original condition — unworn, unused, and with all tags attached.
To initiate a return, please contact us at zestofficialco@gmail.com.
Please note: Return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect.
5. How do I care for my pareo?
For longevity and beauty, we recommend gentle care:
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Pareo: Hand wash in cold water with mild detergent.
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Do not tumble dry. Lay flat to dry and steam lightly if needed.
Complete care instructions are provided with your purchase.
6. Are your products ethically made?
Yes. Each ZEST piece is designed and sourced with great care, focusing on quality craftsmanship, ethical production, and responsible materials, reflecting our commitment to thoughtful and sustainable consumption.
7. Can I change or cancel my order after placing it?
We begin processing orders promptly to ensure timely delivery. If you wish to make changes or cancel, please contact us immediately at zestofficialco@gmail.com. We’ll do our best to accommodate your request if your order has not yet been shipped.
8. Do you offer gift packaging?
Yes — we offer complimentary gift packaging upon request. Simply leave a note at checkout or email us at zestofficialco@gmail.com with your request.
9. How can I collaborate with ZEST?
We’re always open to meaningful partnerships and collaborations. Please contact us at zestofficialco@gmail.com or through our Contact Us page to connect.
10. Where can I follow ZEST online?
Instagram: @zestofficialco
TikTok: @zest.official.co